Payment questions
Review custody, transaction states, incorrect amounts, confirmation, and refund responsibilities.
Browse payment answersContact
Start with the details that solve the problem.
Choose the route that matches your question. Never include a private key, recovery phrase, password, or authentication token in a message or screenshot.
Integration help
Use the WooCommerce guide or developer resources for setup, callbacks, webhooks, and testing.
Open integration guidePrivacy requests
Ask about personal information, retention, access, correction, or deletion under the published policy.
privacy@cptpayment.comPayment investigation checklist
Useful context helps distinguish an unsent transfer from a detected, confirming, partial, overpaid, or network-mismatched payment.
- CrypticaPay invoice, payment, profile, or order reference
- Public transaction hash
- Asset and network shown in the payment request
- Amount requested and amount sent
- Approximate payment time and current status